RIMA - Raya Insurance Monitoring Application

Raya Insurance Monitoring Application (RIMA) is a digital dashboard that accommodates and simplifies the entire insurance process in Bank Raya credit operations, integrating insurance monitoring with loans digitally for efficient and accurate management of default risk and claim expiry.

Story

RIMA is the system Bank Raya uses to manage insurance across its credit operations. This improvement project added new features and refined existing functions. The new Manual Claim feature lets makers submit claims by uploading documents manually, matching operational needs and insurance company requirements. The new Manual Closing feature supports insurance closure requests through manual document upload so administration becomes more structured. The Claim feature was developed to integrate data automatically from the system, so claim information is displayed and processed faster, more accurately, and more efficiently without manual data entry - this feature handles the insurance payout process. The Loan feature was refined to show and access claim documents linked to loan data, improving monitoring and traceability.

Contribution

• · Built the Manual Claim feature UI for document-based claim submission by makers, aligned with insurance company requirements.
• · Built the Manual Closing feature UI for structured insurance closure requests via manual document upload.
• · Developed the Claim feature view with automatic data integration from the system, covering the insurance payout flow.
• · Refined the Loan feature to display and open claim documents tied to loan data for easier monitoring and tracing.

Impact

RIMA lets the Credit Operations Division (COP) act as the guide for insurance monitoring across work units, making the use of insurance products from partner companies more efficient, accurate, and easier. The system improves efficiency, effectiveness, and accuracy in Bank Raya's management of the insurance process in credit operations, and reduces the risk of unmonitored default or expired claims.